This topic includes contact information for many of the teams that support services described within the Client Systems Wiki site.
For a full list of CME Group customer contacts and support resources, see the Contact Us page.
Support Services
Certification Support for Electronic Trading (CSET)
Phone: 1 312 930 2322 (US)
Phone: 44 20 3379 3803 (London)
Phone: 65 6593 5593 (Asia)
Email: cset@cmegroup.com
Clearing Services
Phone: 1 312 207 2525 (US)
Phone: 44 20 3379 3198 (Europe)
Phone: 65 6593 5591 (Asia)
Email: ccs@cmegroup.com
Production and Onboarding Support for CME CORE / Margin Service API
Phone: 1 312 580 5353
Email: posttradeservices@cmegroup.com
CME Clearing Financial
Phone: 1 312 207 2594
Email: chfin@cmegroup.com
CME STP Onboarding and General Information
Phone: 1 212 299 2361 (US)
Phone: 44 20 3379 3797 (Europe)
Phone: 65 6593 5582 (Asia)
Email: STP@cmegroup.com
Global Account Management (GAM)
Email: globalaccountmanagement@cmegroup.com
Global Command Center (GCC)
Production Support for CME Globex, CME ClearPort, CME Direct, BrokerTec, and EBS Markets
Phone: 1 800 438 8616 (US)
Phone: 44 20 7623 4747 (Europe)
Phone: 65 6532 5010 (Asia)
Email: gcc@cmegroup.com
Enterprise Application & System Entitlements (EASE)
Application Entitlements, CME Group Login, User Security
Phone: 1 312 456 1560 (United States)
Phone: 44 203 379 3802 (Europe)
Phone: 65 6593.5536 (Asia)
Email: EASE@cmegroup.com
Membership Services
Phone: 1 312 435 3480
Regulatory Division
Phone: 1 312 341 7970
Email: MarketRegOutreach@cmegroup.com
Global Repository Services (GRS)
Phone 44 0 203 379 3180
Business Team : repository@cmegroup.com
Support Team: repositorysupport@cmegroup.com