Internal only - not for publication.
The new Datamine web service enables CME Admin to place and edit data orders for customers. This page outlines the functions that CME Admin are able to access on datamine.cmegroup.com.
Contents
Dashboard
User Cart Selection
At the top of the Dashboard, enter the CME Login ID of the customer for whom you wish to purchase data. Click "Next" to begin shopping for data on the customer's behalf. For step-by-step instructions on how to search, filter, and add data, visit the Datamine Self-Service page. Customers will receive an email once you have completed the data checkout process for them.
Datamine Stats
The Dashboard also includes various Datamine usage statistics, including API Download Stats, Top 5 Customers, and Top 5 Products.
Navigation
To navigate from the Dashboard to other Admin pages, click the "Management" menu in the top right corner.
Manage Profiles
Navigate to here from the "Management" menu.
User Profile Information
You can view and search the profiles of all registered CME Group Login users. Click on the User ID to view user-specific order information.
Edit User Profile
Click "Edit" next to a user profile to update the country, state, or API ID.
Manage Orders
Recent Orders
The default page shows the 25 most recent Datamine orders. You can browse these, or search for orders by a specific client by entering the client's CME Login ID at the top.
Edit Orders
Click "Edit" to update the Retention Period or Status. The Retention Period is the length of time the customer is entitled to the data order. Status "Active" means the client is currently subscribed to an ongoing data subscription. Status "Canceled" means the order was canceled by an admin. Status "Pending" means there are still steps required from DataBP before the customer can access data. Status "Complete" means the client has successfully received a one-time historical purchase of data.
Manage Pricing
View Prices
All admin can view the pricing schedules for various datasets and subscription types.
Edit Prices*
*Only Super Admin has permission to edit prices. Click "Edit" to make changes.
Manage Sessions
View/Edit Subscribers
This list shows all customers subscribed to the Bitcoin Live Stream. Only Super Admin has permission to boot a customer off the live stream.
Additonal Resources
For all customer support inquieries related to CME Datamine production issues please contact the Global Command Center (GCC).
Contact Details | Hours (Central Time) |
---|---|
Email: Global Command Center (GCC) United States: +1 800 438 8616 Eurote: +44 20 7623 4747 Asia: +65 6532 5010 | Sun 14:00 - Fri 16:30 |
For all customer support inquiries related to the CME Datamine API or 24/7 Bitcoin Market Data Access please contact our API Certification and Development Team (CSET)
Contact Details | Hours (Central Time) |
---|---|
Email: CSET - CME Globex United States: +1 312 930 2322 Europe: +44 20 3379 3803 Asia: +65 6593 5593 | Sun 16:00 - Fri 16:30 |
For all customer support inquiries related to CME Log In or API IDs, please contact Enterprise Application & Systems Entitlements (EASE)
Contact Details | Hours (Central Time) |
---|---|
Email: EASE United States: +1 312 456 1560 Europe: +011 44 203 379 3802 Asia: +011 65 6593 5536 | Sun 17:00 - Fri 17:00 |
For all customer inquiries related to CME Datamine Sales please contact the Market Tech Sales Team: MarketTechSales@cmegroup.com