Contact Information
This topic includes contact information for many of the teams that support services described within the Client Systems Wiki site.
For a full list of CME Group customer contacts and support resources, see the Contact Us page.
Support Services
- 1 Certification Support for Electronic Trading (CSET)
- 2 Clearing Services
- 3 CME Clearing Financial
- 4 CME STP Onboarding and General Information
- 5 CME DataMine Support
- 6 Global Account Management (GAM)
- 7 Global Command Center (GCC)
- 8 Enterprise Application & System Entitlements (EASE)
- 9 Membership Services
- 10 Regulatory Division
- 11 Global Repository Services (GRS)
- 12 Quant Analytics
Certification Support for Electronic Trading (CSET)
Phone: 1 312 930 2322 (US)
Phone: 44 20 3379 3803 (London)
Phone: 65 6593 5593 (Asia)
Email: cset@cmegroup.com
Clearing Services
Phone: 1 312 207 2525 (US)
Phone: 44 20 3379 3198 (Europe)
Phone: 65 6593 5591 (Asia)
Email: ccs@cmegroup.com
Production and Onboarding Support for Margin Services and CME CORE
Phone: 1 312 580 5353
Email: posttradeservices@cmegroup.com
CME Clearing Financial
Phone: 1 312 207 2594
Email: chfin@cmegroup.com
CME STP Onboarding and General Information
Phone: 1 212 299 2361 (US)
Phone: 44 20 3379 3797 (Europe)
Phone: 65 6593 5582 (Asia)
Email: STP@cmegroup.com
CME DataMine Support
Global Account Management (GAM)
Email: gam@cmegroup.com
Global Command Center (GCC)
Production Support for CME Globex, CME ClearPort, CME Direct, BrokerTec, and EBS Markets
To expedite critical order status assistance from the Global Command Center (GCC), please complete these three steps:
Create a CME Group Login Account if you do not already have one.
Register for Access: Register for both FirmSoft Access and Two-Factor (2FA) Authentication using a phone number unique to you.
Test Call: Once you have access to FirmSoft and 2FA, we recommend making a test call to the GCC during a non-emergency/non-critical time when you have working or filled orders in the market. This will familiarize you with our order status and cancellation protocols and ensure your CME Group login is recognized. For security purposes, our analysts will verify your information if 2FA is not recognized or if you call from a non-2FA registered phone number.
Order status and cancellations may require specific details about your order(s): Firm ID, Trader ID, Globex User Signature (GUS), Globex Firm ID (GFID), Account Number, Trade Order Number (TON), Specific Instrument(s), Order Quantity, and/or Date and Time of Order.
Please prioritize order(s) for cancellation based on market and execution risk. The GCC will confirm your cancellation request before execution, verify the cancellation is complete, and review the status of your remaining orders with you.
Phone: 1 800 438 8616 (US)
Phone: 44 20 7623 4747 (Europe)
Phone: 65 6532 5010 (Asia)
Phone: 81 3 6733 7559 (Japan)
Email: gcc@cmegroup.com
Enterprise Application & System Entitlements (EASE)
Application Entitlements, CME Group Login, User Security
Phone: 1 312 456 1560 (United States)
Phone: 44 203 379 3802 (Europe)
Phone: 65 6593.5536 (Asia)
Email: EASE@cmegroup.com
Membership Services
Phone: 1 312 435 3480
Regulatory Division
Phone: 1 312 341 7970
Email: MarketRegOutreach@cmegroup.com
Global Repository Services (GRS)
Phone 44 0 203 379 3180
Business Team : repository@cmegroup.com
Support Team: repositorysupport@cmegroup.com
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