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Disaster Recovery Event Notification

CME Global Command Center (GCC) implements procedures to enhance information sharing with customers and staff in emergency situations. If CME Group determines that a DR event has occurred, the GCC provides DR event notification to:

• Registered Contacts

• Non-Registered Contacts Enrolled in GCC Notifications

  Info
  GCC posts a message about the event on the www.cmegroup.com web site.

Registered Contacts

To become a registered contact, please contact your Front Office Admin Manager to obtain FirmSoft access, a CME Group Login and token will be required. This service allows you to contact the GCC directly for order status and cancellation support. Registered contacts may contact the CME Global Command Center.

GCC Targeted Messaging (Non-Registered Contacts)

Registered contacts with the GCC are automatically subscribed to GCC targeted messaging. Non registered contacts can enroll by sending their name, email address and firm to gcc@cmegroup.com. Messages are sent via email, SMS text, cell and land line phones and updates are posted to the CME Group website for CME Globex market halts.