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To become a registered contact, please contact your Front Office Admin Manager to obtain FirmSoft access, a CME Group Login and token will be required. This service allows you to contact the GCC directly for order status and cancellation support. Registered contacts may contact the CME Global Command Center.
GCC Targeted Messaging (Non-Registered Contacts)
Registered contacts with the GCC are automatically subscribed to GCC targeted messaging. Non registered contacts can enroll by sending their name, email address and firm to gcc@cmegroup.comthe Global Command Center. Messages are sent via email, SMS text, cell and land line phones and updates are posted to the CME Group website for CME Globex market halts.