This topic provides the guidelines for Brokers, Traders, Administrators, and support staff to install and run CME Direct™.

CME Direct offers side-by-side access to CME Group listed futures and OTC markets—all on one screen. Offering electronic trading of futures and options, and trade entry via CME ClearPort. CME Direct helps you work more efficiently and effectively. Occasionally, workstation configuration issues must be addressed before enabling the CME Direct trading platform. This topic describes these issues and provides guidance on navigating any obstacles while installing the CME Direct trading platform. 

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CME Direct Support

CME Direct has dedicated support teams based in various locations around the world. See detailed contact information or contact the CME Global Command Center.

CME Direct Technical Requirements

Ensure your system meets the minimum hardware and software requirements to install and run CME Direct. Configure your workstation to enable your CME Direct needs.

Hardware Requirements

For optimum performance we recommend the following minimum requirements:

• 3GHz + dual-core or higher processor. Quad-core processor preferred.

• 8GB memory or greater.

• Minimum display Resolution setting 1280 x 1024.

• Broadband internet connection (5+Mbit) with low latency.

Software Requirements

CME Direct has been developed using Microsoft .NET technology. The following software requirements are pre-requisites.

To Install and Run CME Direct:

• Microsoft Windows 11 (or more recent)

• Microsoft Edge, Google Chrome, or Firefox

• Microsoft .NET 4.7.2 or higher Framework - free download available

• Client Download  - https://cmedirect.cmegroup.com  

• Microsoft Edge WebView2 - https://developer.microsoft.com/en-us/microsoft-edge/webview2/?form=MA13LH 

Connectivity Options

Use one of the following connectivity options:

• Internet

• CME Connectivity Offerings

  • Globex Hubs

  • EConnect

  • LNet

  • GLink

  • Customers can also connect via a third party that has connectivity to CME Group and supports access to the CME Direct application

Connection Via Internet

An Internet connection is the primary connection for most users.  

The client requires ALL of the following IP addresses to be opened on port 443 on the firewall. View connectivity configuration details for this service (CME Group Login required).

Connection Via Customer or 3rd Party Managed Direct Network Connection 

Customers can use a new or existing, self-managed or third-party connection solution to CME Data Center. GLink and EConnect connections are supported. Please contact Platform Solutions or Global Account Management (GAM) if interested in other available connection options. View connectivity configuration details for this service (CME Group Login required).

To configure connection details, complete the following:

1. From the CME Direct login screen, select Settings.
   
   

   Open

   

2. From the Environment drop-down, select CMEDirectLeasedLine, then OK.
   
   

   Open

   

Connection Test

Connection settings are configured automatically. If CME Direct cannot connect to the CME servers, check the connectivity by completing the following steps:

1. From the Login window, select Settings. The Connection Settings window displays. 
   

2. To test connections, select Test Connection. 
   If all connections are correct, a green tick displays. If the test fails to connect, a red cross displays.
   If you are having issues, select Copy Log to Clipboard, then paste the log into an email that you can send to the CME Direct support team.

CME Direct Specifications

The CME Direct desktop client maintains the following technical characteristics: