Contact Details include the following:

EBS Lab (UAT) Integration

For all queries relating to the UAT environment and the FIX onboarding process please contact the EBS Client Integration Team via email:

• Americas: CIS-Americas@nex.com

• EMEA: CIS-EMEA@nex.com

• APAC: CIS-APAC@nex.com

Customer Support

For all technical queries regarding existing connections in Production and related issues please contact:

• Global Command Center (GCC)

• Or, use the provided contact numbers

The more information you can provide about your description, the better our Customer Support team will be able to expedite your query, outlined below is information of note:

• Problem Description

• SenderCompID

• TargetCompID

• Target URL (IP/Port)

• Client's URL (IP/Port)

• Message Sending Time

• Message Sequence Number

• FIX Message Type

• Message Body

• Input/Output Log Files